❓ Frequently Asked Questions
rajee FAQ — Answers to All Your Questions
From making deposits to bonus conditions, VIP benefits to the verification process — the most frequently asked questions about rajee are answered here in plain language.
Every day, thousands of players at rajee ask questions about deposits, withdrawals, bonuses, and account verification. On this page we have organized the most frequently asked questions into four sections — VIP program, verification, deposits, and bonus terms. Each answer is written in clear, simple language so you can make decisions quickly. If you do not find the answer to your question, reach out via our 24/7 live chat or email.
Frequently Asked Questions
VIP Program
The rajee VIP program gives you weekly cashback credited directly to your account. Higher tiers also come with faster withdrawal processing, personalized offers, and priority access to special promotions. The higher the tier, the higher the cashback rate — at the top Diamond level you can enjoy up to 1.2% weekly cashback.
There are 5 VIP tiers in total. Bronze — up to 0.2% weekly cashback; Silver — 0.5%; Gold — 0.7%; Platinum — 1.0%; Diamond — 1.2%. Each cashback bonus is calculated on a weekly basis and can be withdrawn once the specified conditions are met.
To advance through VIP tiers, keep playing regularly. The higher your total wagering volume and activity on the platform, the faster you will reach the next tier. Upgrades happen automatically — no separate application is needed. rajee will notify you when your tier is upgraded.
Each week, a set percentage of your total wagers is returned to you as cashback. The rate is determined by your current VIP tier. Cashback bonuses are generally credited at the end of the week and can be used directly for gameplay. Once the specified wagering requirement is met, they become withdrawable.
Diamond is the highest tier in the rajee VIP program. It carries the highest weekly cashback rate — up to 1.2%. Diamond members also get first access to special promotions and offers, receive personalized service, and enjoy priority processing on withdrawals. This tier is designed to deliver the highest rewards for regular, active players.
Verification & Documents
Identity verification is an important part of keeping players safe. It confirms that the account truly belongs to you, prevents anyone from misusing your name, and ensures your withdrawals reach you securely. It also helps maintain fair play and a safe gaming environment.
A national identity card (NID) is most commonly accepted. A valid passport or driving licence can also be used. The photo or scan of the document must be clear and legible — blurry or damaged images will not be accepted. The support team will give you the correct guidance for verification.
Verification is usually requested when you make your first withdrawal or when a transaction involves a significant amount. It may also be requested at any time if unusual activity is detected on your account or if security needs to be confirmed. Responding quickly keeps the process smooth and uninterrupted.
Yes, rajee protects all your personal information and uploaded documents with SSL encryption. This information is not shared with third parties and is used solely for account verification purposes. You can find full details on our privacy policy page.
If rajee determines that verification is required for your account, withdrawals may remain pending until it is completed. However, documents are reviewed promptly once submitted. If you run into any issues, contact the support team and they will guide you through each step.
Deposit Questions
The minimum deposit at rajee is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. You can deposit ৳500 or any amount above that. New players can receive a 200% bonus on their first deposit, up to ৳8,000.
After logging in, go to the cashier or deposit section and select bKash as your payment method. Enter the amount and Send Money to the bKash number provided by rajee. Keep your transaction ID — it will be useful if you need to contact support about a delay. Deposits are generally credited within a few minutes.
rajee does not deduct any deposit charges itself. However, Nagad's own Send Money or payment fees may apply — those follow Nagad's own policy. The minimum deposit amount is ৳500 and, once successful, it is usually reflected in your account within a few minutes.
First, wait a few minutes — there may be a slight delay due to network issues. If more than 15 minutes have passed, note your payment transaction ID, amount, and time, then contact rajee via live chat or at [email protected]. The support team will verify and resolve the issue promptly.
Rocket is Dutch-Bangla Bank's mobile banking service. Anyone with an active Rocket account can deposit and withdraw at rajee — a DBBL bank account is not required. The minimum deposit via Rocket is also ৳500.
Bonus Terms
The wagering requirement applies only to the bonus amount, not to the deposited amount. Example: if you deposit ৳1,000 you receive a ৳2,000 bonus. The wagering on that ৳2,000 bonus is 15x, meaning you need to place a total of ৳30,000 in bets before the bonus can be withdrawn. The deposited amount is not added in.
No, the welcome bonus is available only once per account — at the time of the first deposit. Opening multiple accounts to claim the bonus repeatedly is prohibited and is a violation of the terms of service. After receiving the bonus, ongoing promotions and VIP cashback opportunities remain available.
Slot games generally contribute in full toward the wagering requirement. Live casino games such as baccarat, roulette, or live dealer table games may contribute only partially. Check the terms and conditions page for details, or ask support — they can give you the accurate information.
Yes, every bonus has a set expiry period. If the wagering requirement is not met within the given time, the bonus may be cancelled. Pay attention to the expiry when claiming a bonus. If you encounter any issues, contact support before the deadline.
The rajee welcome bonus is 200%, up to a maximum of ৳8,000. This means depositing ৳4,000 or more will earn you the maximum bonus. Example: depositing ৳10,000 gives a bonus of ৳8,000, bringing your total balance to ৳18,000. The bonus will never exceed ৳8,000 regardless of how much you deposit.
To withdraw winnings from a bonus, the wagering requirement must be met first. Once the requirement is fulfilled, any amount earned from the bonus is fully withdrawable. The minimum withdrawal amount is ৳500 and processing is generally completed within 10 to 45 minutes.
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