rajee's Privacy Policy

rajee places the highest importance on the personal privacy of players in Bangladesh. This privacy policy ("Policy") will inform you about what types of information we collect, how we use it, how long we retain it, and under what circumstances we share it with third parties.

By using our website, creating an account, or using any of our services, you are giving your consent to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services.

This policy applies to all individuals residing in Bangladesh or using our services from Bangladesh. This policy may be updated at any time in response to political, economic, or legal changes.

2.1 Information You Provide Directly

We collect information that you provide to us directly during account registration and use of our services. This includes:

• Full name and date of birth
• Email address and mobile number
• Government-issued document information provided for identity verification
• Information related to financial transactions (bKash, Nagad, Rocket, Upay account details)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you visit our website or use our services, certain information is collected automatically:

• IP address and approximate geographic location data
• Device information (operating system, browser type, screen resolution)
• Information collected through cookies and similar tracking technologies
• Page views, click patterns, and session duration
• Referral source and user navigation path

2.3 Transaction and Gaming Information

We also collect information related to your activity on our platform, such as:

• Deposit and withdrawal history and amounts
• Game play history and results
• Bonus claims and wagering activity
• Account login times and dates

rajee uses your information only for the following legitimate purposes:

• Account Management: To complete the verification process required for creating and managing your account.
• Service Delivery: To ensure uninterrupted operation of gaming, deposits, withdrawals, and other services.
• Security: To prevent fraudulent activity, money laundering, and unauthorized access.
• Legal Obligations: To retain and provide information as required under applicable laws and regulations.
• Support Services: To assist you with any questions or issues.
• Platform Improvement: For analytical work to improve service quality and enhance the user experience.
• Responsible Gaming: To identify players at risk of excessive play and provide the necessary support.

4.1 What Are Cookies

Cookies are small text files stored in your browser. They help our website remember your preferences and provide a better experience.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the core functioning of the website. Disabling these will prevent the website from working correctly.
• Functional Cookies: To remember your preferences (such as language selection).
• Analytics Cookies: To analyze website usage and improve our services.
• Security Cookies: For session verification and prevention of fraudulent activity.

You can manage cookies through your browser settings. Please note that disabling cookies may cause some of our services to not function correctly.

rajee never sells, rents, or transfers your personal information to third parties for commercial purposes. However, certain information may be shared in the following circumstances:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay is shared.
• Game Providers: Information necessary for game operation is shared with game software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe.
• Identity Verification Services: With identity verification services under legal obligations.
• Legal Authorities: To government and legal authorities based on court orders or legal requirements.
• Technology Service Providers: Third-party providers engaged for website hosting and infrastructure management — who are bound by strict confidentiality agreements.

In all of the above cases, third parties may use your information only for the specified purpose and are required to comply with our privacy standards.

6.1 Retention Period

We retain your information for as long as your account is active or as required by legal obligations. Even after account closure, certain information may be retained for a defined period under legal requirements.

6.2 Security Measures

rajee takes the following security measures to keep your information protected:

• SSL Encryption: All data exchanged between our website and servers is secured through SSL/TLS encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Control: Only authorized personnel can access specific information.
• Regular Audits: The effectiveness of security measures is reviewed on a regular basis.
• Two-Factor Authentication: An additional layer of security for account access.

As a user of our platform, you have the following rights:

• Right to Know: The right to know what information we are collecting about you and how it is being used.
• Right of Access: The right to receive a copy of your own information held by us.
• Right to Rectification: The right to request correction of any inaccuracies in your information.
• Right to Withdraw Consent: The right to withdraw your consent at any time, though this will not affect prior activity.
• Right to Complain: The right to raise a complaint about our data processing practices.

To exercise any of the above rights, email [email protected] or contact us via live chat.

rajee's services are for individuals aged 21 and above only. We never knowingly collect information from minors. Age verification is a mandatory step in our registration process.

If it comes to our attention that we hold information belonging to a minor, we will immediately delete that information and close the associated account. If you become aware that a minor is using our platform, please notify us immediately at [email protected].

Our platform works with third-party payment gateways and game software providers. These third parties have their own privacy policies, which may differ from ours.

rajee is not responsible for the privacy practices of third parties. We recommend reading the privacy policy of the relevant platform when using payment services (bKash, Nagad, Rocket, Upay).

rajee reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notification on the platform.

Continued use of our services after any changes will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Contact us directly via 24/7 live chat

Our support team provides service in both Bengali and English and is committed to resolving any privacy-related concerns you may have promptly.